The Municipality of Sotkamo Digitises Its Customer Service – Smilee AI Chatbot Provides Assistance Around the Clock

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An Intelligent Solution for Serving Municipal Residents The Municipality of Sotkamo is investing in digital solutions to improve service accessibility and enhance operational efficiency. As part of a broader digitalisation plan, the municipality has introduced the Smilee AI Chatbot, which serves residents as a virtual assistant on the municipal website. Heidi Hanhela, Communications Specialist for […]

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The Future of Digital Car Sales: Transitioning to Omnichannel Sales

The automotive industry is undergoing rapid digital transformation, and car dealerships must adapt to remain competitive. Traditional sales models are evolving into digital platforms and omnichannel experiences that combine online shopping with personal interactions. Transition to Omnichannel Sales Today, customers expect seamless experiences both online and in physical sales locations. They want to research and

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The Era of AI is Now – Smilee’s AI Chatbot Elevates Customer Service

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The role of AI in business has advanced significantly over the past few years, and now is the time to embrace the age of AI in customer service. Smilee’s new AI-powered chatbot is designed to simplify your business operations and enhance the quality of customer service – with support for up to 60 different languages.

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Revolutionizing Websites: The Power of AI

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Enhance User Experience and Customer Service Artificial intelligence has transformed the way businesses approach user experience and customer service on their websites. Today, AI solutions, such as AI chatbots and AI inpagebots, offer effective and innovative ways to enhance interaction and service on websites. In this article, we will delve deeper into how these advanced technologies can make

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AI Chat is Changing the Future of Customer Service

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The New Customer Service Rockstar Artificial intelligence (AI) is no longer just a concept from science fiction; it has become part of everyday life. Especially in customer service, AI is revolutionizing the way companies interact with their customers. Better customer experience AI-based chatbots are becoming increasingly intelligent and can handle a wide range of customer

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Chat service as a part of daily operations: Vaihtoautomaa recognizes ever-growing potential of online sales

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Vaihtoautomaa, which has been involved in automotive industry changes since the beginning of the 2000s, is utilizing the chat platform in their daily operations. A company with a turnover of around 30 million euros focuses on the sale of used cars comprehensively from the first meeting to the purchase. In addition to their other duties,

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The ROI of chat solution in car sales reflects the digital revolution within the industry

Traditional brick-and-mortar car dealerships have been relatively quiet for the past few years – and it’s not just the pandemic. At the same time, the Finnish Automotive Information Center reports record figures for car sales in 2020. Especially used cars are breaking sales records. What is this all about? Sales teams are making records in

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Taitotalo encourages educational institutions for online customer service

Taitotalo is a private educational institution founded in 1922. It operates nationwide and offers education in the industrial and technological field. Taitotalo completes about 70 000 study days yearly, in three offices and with the help of about 140 employees. The durations of the educations vary from short seminars to educations leading to professional competence.

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